Return PolicyYou have the right to return products purchased on www.balmain.com (the “Website”) by notifying YOOX Corporation (the “Vendor”) within twenty (20) days from the day you receive the products.
Once you have exercised your right of return in accordance with the procedures set forth below, the products to be returned must be handed over to the courier in one single shipment within twenty (20) days of from the day you receive the products.
1. Return Conditions
The Vendor only accepts returns of merchandise within the time frames set forth above, and will reimburse the purchase price of the products (minus shipping fees, as applicable) only if the following conditions have been met:
- The products must not have been used, worn or washed and, in any case, must be compliant with the requirements detailed in the section on Compliance Checks below;
- The identification tag (with the disposable seal) and labels are still attached to the products;
- The products are returned in their original packaging; and
- The products are not damaged.
You cannot return customized or personalized products, or sealed items that were opened after delivery and that cannot be returned due to health or hygiene reasons (e.g., cosmetics). Final sales items, swimwear, undergarments, and jewelry cannot be returned.
If the return conditions are met, you will receive an email confirming that the return has been accepted and the Vendor will refund the purchase price of the returned merchandise (minus shipping fees, as applicable). If you use UPS and the pre-printed label a return fee of $6 applies to every return and will be deducted from your refund. For Canadian residents: if you use UPS and the pre-printed label, a $5 restocking fee applies to every returned item and will be deducted from your refund.
You will be notified if the returned products cannot be accepted because they do not satisfy the conditions indicated above. In such event, your merchandise will be shipped back to you. If you refuse said delivery, the Vendor reserves the right to retain the products and the amount paid for the purchase of the products.
2. Return Procedures
You can inform the Vendor of your intention to return merchandise by completing and submitting the Return Form to the Vendor through the Customer Care area of the Website. The Vendor will send you an email confirming that they have received the completed Return Form.
The Vendor recommends you use the courier UPS (www.ups.com) for returning products, as packages sent by UPS are trackable. If you use UPS and the pre-printed label – which includes the return address – provided within the original shipment, you will not be required pay the return shipment costs upfront. The Vendor will pay the courier on your behalf and will deduct from your refund a fee according to Section 3. You should contact UPS to schedule your return shipment.
If you prefer to send the returned merchandise with a courier of your choice other than UPS, you may do so at your expense and at your own risk.
3. Compliance Checks
Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), including all accessories and documents. We reserve our right not to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly. For example, we may make a reduction in the following circumstances:
- the product(s) have been used, worn, damaged or washed;
- the identification tag with the disposable seal is not attached to the product(s), or has not been returned. Please note that identification tag constitutes an integral part of each product; and/or
- you have not returned any packaging which is an integral part of a product (such as a dust bag).
You will be informed if we propose to reduce your refund for this reason. In this instance, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your own expense. Should you refuse this option, YOOX NET-A-PORTER GROUP reserves the right to retain the products and the amount indicated for the decrease in refund, due to the decrease in value of the returned products.
4. Refund Times and Procedures
Refunds are processed within approximately between three (3) to seven (7) business days of our receipt of the returned merchandise and confirmation that the return conditions have been satisfied. Your refund will be credited back using the same payment method used to make the original purchase on the Website.
Refund times depend on the payment method originally used:
- Credit/debit card: refund times will depend on the credit or debit card company’s policies, but will normally take place within two billing cycles.
- PayPal (where available): refunds will be credited to your PayPal account and will be visible immediately. The date of reimbursement to the credit card associated with your PayPal account depends on the company that issued the card.
5. Conditions for Product Exchange
In certain circumstances, detailed in the Return Form, you shall be entitled to exchange your purchased products with other products, in place of receiving a refund of the relative sum.
a. product exchange shall only apply to purchased products for which this possibility is expressly specified on the online Return Form on our website by means of the word “EXCHANGE” being available;
b. you may only request the replacement of one or more purchased products with products of the same model, but in a different size and/or color. The available replacement options will be indicated in the online Return Form;
c. you may request to exchange one or more purchased products within and not later than 14 (fourteen) days of the day you receive the products, by filling in the Return Form and sending it electronically to YOOX NET-A-PORTER GROUP within the aforementioned deadline. The products to be replaced should be returned within 14 (fourteen) days of the day you received them;
d. you may only submit a single replacement request for each product purchased;
e. the products for which you request the replacement must be returned to YOOX NET-A-PORTER GROUP in their original packaging, they must not have been used, worn, washed, modified or damaged, and they must still have their identification tag attached with the disposable seal;
f. the products to be exchanged that are part of a single order must be returned to YOOX NET-A-PORTER GROUP in a single shipment. YOOX NET-A-PORTER GROUP reserves the right to refuse products of the same order that are shipped for replacement in different stages.
If all the above conditions are correctly fulfilled, once you have filled in and transmitted the Return and Exchange Form containing your request for goods replacement, YOOX NET-A-PORTER GROUP will process said request by sending you a relevant confirmation email.
6. Deadlines and Procedure for obtaining Products Exchange
After receiving the products to be exchanged, YOOX NET-A-PORTER GROUP will inspect the products to check that all the above requirements have been fulfilled, YOOX NET-A-PORTER GROUP will then verify the actual availability of the replacement products in its warehouses of the products to ensure that the size and/or color you have selected are available.
If the selected replacement products are not available in the warehouse, YOOX NET-A-PORTER GROUP will not be able to accept your request for an exchange and will refund you the original price of the products originally purchased in accordance with the procedures specified in Sections 1 and 2 herein.
If the selected products are available in the warehouse, YOOX NET-A-PORTER GROUP will accept your request for an exchange and will send you an email confirming the shipment of the replacement products. Shipment will occur within thirty (30) working days of the date from which YOOX NET-A-PORTER GROUP was made aware of your request for exchange, once the condition of the products for exchange as detailed above has been verified. The costs for shipping the replacement products shall be borne by YOOX NET-A-PORTER GROUP, who will choose the courier.
When exchanging a product, if the price of the purchased product is lower or higher than the chosen replacement product, you will not be required to pay the relative price difference. You will be contacted by the Vendor if your request for an exchange cannot be accepted because the above conditions have not been met. In this instance, you can choose to have the original products shipped back at your expense. If you refuse this delivery, YOOX NET-A-PORTER GROUP reserves the right to retain the products and the amount paid for the purchase of the same.
The exchange product or products are subject to a subsequent product return procedure, in accordance to Sections 1 and 2 herein.
7. Return of Damaged, Defective or Incorrect Products
You have the right to return products purchased on the Website due to an error on our part or because product(s) are damaged or defective, provided that you notify the Vendor within twenty (20) days of receipt of the product(s), by completing and submitting a Return Form through the Customer Care area of the Website. Please contact the Customer Care before returning the products. If you contact the Customer Care and use the pre-printed label, you will not be required pay the return shipment costs. You must return the product(s) by mail in the same condition in which they were received, unused, unworn and unwashed, in their original packaging and with their identification tag attached with the disposable seal.
The Vendor will examine the returned product(s) to determine whether they are damaged, defective or incorrect, and will inform you by email within a reasonable period of time of whether the Vendor will accept the returned product(s) and refund their price.
If accepted by the Vendor, damaged, defective or incorrect product(s) will be refunded in full to your original method of payment, including applicable taxes and delivery shipping cost.
In the event that the Vendor finds no damage, defect or error with the returned product(s), you will be notified that the refund will not be processed, and your merchandise will be shipped back to you. If you refuse said delivery the Vendor reserves the right to retain the product(s) and the amount paid for the purchase of the product(s).
8. Identification Tag and Shoe Boxes
All products sold by the Vendor include an identification tag attached with a disposable seal, which constitutes an integral part of the product. Please try on the products without removing the tag or seal. Products returned without the tag and seal will not be accepted.
Footwear must be returned with its shoe box in original condition. Please do not affix the return label on the original shoe box.
9. Limitation of Liability
THE VENDOR MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE PRODUCTS INCLUDED ON THE WEBSITE OR AS THE MERCHANDISE BEING SOLD TO YOU. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE VENDOR DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT, AND THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION OF THE MERCHANDISE CONTAINED ON OUR ORDER CONFIRMATION. THE VENDOR WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND ARISING FROM THE PRODUCTS, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES, LOSS OF PROFIT, REVENUE, OPPORTUNITY, OR DATA. NOTHING IN THE FOREGOING DISCLAIMER OF LIABILITY LANGUAGE SHALL SERVE TO DENY ANY CONSUMER, THAT IS A RESIDENT OF NEW JERSEY, (I) THE RIGHT TO BRING A PRODUCT LIABILITY CLAIM UNDER THE NEW JERSEY PRODUCT LIABILITY ACT, N.J.S.A. 2A:58C-1, (II) THE ABILITY TO SEEK PUNITIVE DAMAGES OR (III) THE ABILITY TO SEEK CONSEQUENTIAL DAMAGES IN INSTANCES OF INJURY TO THE PERSON IN THE CASE OF CONSUMER GOODS.
NOTWITHSTANDING THE FOREGOING, IN THE EVENT THAT THE VENDOR IS FOUND LIABLE IN RESPECT OF ANY LOSS, DAMAGE OR CAUSE OF ACTION (WHETHER CONTRACTUAL, EXTRA-CONTRACTUAL OR OTHERWISE) ARISING OUT OF OR IN CONNECTION WITH ANY PRODUCT, THE VENDOR’S LIABILITY SHALL BE STRICTLY LIMITED TO THE SALE PRICE OF THAT PRODUCT.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
10. Governing Law and Dispute Resolution
These terms are an integral part of the General Terms and Conditions of Sale and are governed by New York law. All legal proceedings arising out of or in connection with this Return Policy shall be brought solely in the City of New York, State of New York. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to any purchase or sale hereunder.
11. Amendments and Updates
The Vendor may amend or update all or any part of this Return Policy at any time in its sole discretion and without notice. Any amendments and updates to the Return Policy shall be effective upon publication on the Website. Please access the Return Policy on the Website regularly in order to check whether the Return Policy has been updated. If any provision of any part of this Return Policy shall be deemed invalid, void or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining Return Policy.