Customer Care

COVID-19 FAQs

Information about COVID-19 (Coronavirus)

In this section you can find answers to the most frequently-asked questions regarding purchases on Balmain Online Store.

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Is shopping on Balmain Online Store safe?

We operate according to the guidelines of the World Health Organization and the competent authorities and constantly ensure that hygiene and sanitary standards are respected.

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Can I continue to place orders?

You can continue to shop on our website, but due to recent events, the shipping of your order may suffer delays compared to standard schedule.

Here is how:

1. Add items to your Shopping Bag and proceed to checkout as usual
2. Your card will be charged 5 days after you place an order
3. You will receive a confirmation email once it has been shipped from our warehouse.

We have also extended our return period to 60 days for all orders placed starting from March 1st, 2020, so you will have more time to decide if you want to keep or return your purchase.

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Will my order arrive late?

In light of recent events, the shipping of your order may suffer delays compared to standard schedule.
You will receive a confirmation email as soon as your order has been shipped from our warehouse.

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Can I still exchange items?

We are sorry to inform you that it is not possible to request a product exchange at the moment.

We have extended our return period to 60 days for all orders placed starting from March 1st, 2020, so you will have more time to decide if you want to keep or return your purchase.

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When will I receive my refund?

Due to recent events, the acceptance of your return may suffer delays compared to standard schedule. You will receive a confirmation email as soon as your return has been accepted and your refund has been processed.

We have extended our return period to 60 days for all orders placed starting from March 1st, 2020, so you will have more time to decide if you want to keep or return your purchase.

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