Privacy Policy
Welcome to our website www.balmain.com (the Site).For BALMAIN your privacy and the security of your personal data are very important; therefore we collect and manage your personal data with the utmost care and take specific measures to keep them secure. Below, you will find the main information on the processing by BALMAIN of your personal data in relation to your browsing on www.balmain.com and the use of the services offered. For detailed information on how BALMAIN manages your personal data, please read our Privacy Notice.
Please also read the ‘Cookie Policy’ and the ‘General Terms of Use’ of the site www.balmain.com, which contain detailed information regarding the conditions of our services. Some services may be subject to specific legal terms, in which case we will give you all the appropriate information from time to time.
Who is the Data Controller?
The following is the main information on the processing of your personal data carried out by BALMAIN SAS, with headquarters at 44 RUE FRANCOIS 1ER – 75008 PARIS, Paris, Tax Code and VAT no. FR86582054862 (BALMAIN), as Data Controller.
For any clarification, question or requirement related to your privacy and the processing of your personal data you can contact us at any time by sending a request to our Customer Service or by writing to BALMAIN SAS, 44 RUE FRANCOIS 1ER – 75008 PARIS, Paris, or by email to eboutique@balmain.fr.
What data do we process and why?
The personal data that BALMAIN manages are those that you provide when you complete an order and purchase goods, and those that we collect while you browse or when you use the services offered on www.balmain.com. BALMAIN can then collect data about you, such as personal data including name and surname, shipping address and billing address, browsing data and your purchase habits.
Your personal data is processed for the following purposes:
- Conclude and execute the purchase contract for goods offered on www.balmain.com;
- Provide you with the services of www.balmain.com such as signing up for the newsletter;
- Allow registration to the site and use of services reserved for registered users;
- Manage your requests forwarded to our Customer Care.
In the aforementioned cases, the processing of your personal data is legitimate as it is necessary to execute an agreement with you or to provide you with the service you have specifically requested. We also conduct statistical surveys and analyses with data in aggregate form to understand how users interact and use the site, to improve our offer and our services.
Only with your express consent, however, we process your personal data to:
- Carry out commercial communications activities;
- Customise the site according to your interests.
Who will process your data?
Your personal data is processed by the duly trained personnel of our company, its affiliated companies and, for organisational and functional needs related to the provision of services on www.balmain.com, by our suppliers. The latter have been evaluated and chosen by BALMAIN for their proven reliability and competence. Some of these subjects may also be based in non-EU countries and, in these cases, the transfer of your personal data in these countries is carried out in compliance with the guarantees established by law.
How long do we keep your data?
We keep your personal data for a limited period of time depending on the purpose for which it was collected, at the end of which your personal data will be deleted or otherwise rendered anonymous in an irreversible way. The retention period is different depending on the purpose of the processing: for example, the data collected during the purchase of goods on www.balmain.com are processed until the conclusion of all administrative and accounting formalities, so they are filed in accordance with tax legislation local (ten years), while those used to send our newsletter are retained until you ask us to stop sending.
What are your rights?
At any time, depending on the specific processing, you can: withdraw consent to the processing, know which of your personal data we have in our possession, its origin and how it is used, request the update, correction or integration as well, in the cases provided for by the current provisions, the cancellation, the limitation of processing or oppose their processing. If you wish, you can request to receive personal data held by BALMAIN that concern you in a format readable by electronic devices and, where technically possible, we can transfer your data directly to a third party indicated by you. If you believe that the processing of your personal data has been carried out illegitimately, you can file a complaint with one of the supervisory authorities responsible for compliance with the rules on personal data protection. In France, the complaint can be presented to the French data protection authority ( http://www.cnil.fr/ ).
This information may undergo changes and additions over time, so we invite you to periodically check the contents. Where possible, we will try to inform you promptly of any changes made.
Privacy Notice 1. General information Who is the Data Controller? BALMAIN SAS with headquarters at 44 RUE FRANCOIS 1ER – 75008 PARIS, Paris, Tax Code and VAT no. FR86582054862 (BALMAIN) is the Data Controller, that is, the subject who decides how and why to process your personal data. You can always contact Balmain by writing to the address 44 RUE FRANCOIS 1ER – 75008 PARIS, Paris, France or by email to eboutique@balmain.fr or writing to our Customer Service. 2. What personal data do we collect? The categories of personal data that BALMAIN collects and processes when you browse or purchase on www.balmain.com, are as follows: If you access www.balmain.com and use the services offered by BALMAIN you declare that you are of legal age. 3. How do we use personal data collected? BALMAIN collects and processes your personal data for the following purposes: If you wish to authorise the activities referred to in points h) and i) and then do not wish to receive further communications from BALMAIN or if you wish to limit the way in which you are contacted, you can interrupt these communications at any time by simply clicking on the appropriate 'unsubscribe' link at the bottom of each communication, or by accessing your My Account or you can always contact BALMAIN through our Customer Care or by writing to the address above. We inform you that you may receive further communications from us even after submitting your request, as some further communications may have already been planned. Our systems may take between 24 and 48 hours to process your request. 4. My Account When creating your My Account BALMAIN offers you the opportunity to use the following services: With your express consent, BALMAIN will be able to use the contact details you have provided for marketing communications on products and services, in order to update you on news, new arrivals, exclusive products, invitations about events, and on offers and promotions, for market research and surveys to determine your level of satisfaction and improve our services by e-mail and post mail. 5. Legal basis of the processing We only process your personal data in the presence of one of the legal requirements established by current legislation, and specifically: Providing your consent for these activities is optional. You are free to give your consent or not, but without it, it will not be possible for BALMAIN to carry out marketing activities, opinion polls and market research, and to analyse your habits. 6. Who will process your data? Your personal data will be processed by BALMAIN internal staff who are specifically trained and authorised to process it. In carrying out the processing, the data may also be transmitted to companies belonging to the business group to which BALMAIN belongs. 7. Transfer of extra EU data Some of the third parties listed in the previous paragraph no. 6 'Who will process your data?' may be located in countries outside the European Union that nevertheless offer an adequate level of data protection, as established by specific decisions of the European Commission (http://www.garanteprivacy.it/home/provvedimenti-normativa/normativa/normativa-comunitaria-e-intenazionale/trasferimento-dei-dati-verso-paesi-terzi#1). 8. How long do we keep the data? We keep your personal data for a limited period of time, different depending on the type of activity that involves the processing of your personal data. After this period, your data will be permanently erased or otherwise rendered anonymous in an irreversible way. In any case, for technical reasons, the termination of the processing and the consequent definitive cancellation or anonymity of the related personal data in an irreversible way will be final within thirty days from the terms indicated above. 9. Your rights You can exercise your rights with reference to the specific processing of your personal data by BALMAIN at any time. Find below their general description and how to exercise them. You can exercise the rights described above by accessing your "My Account" or writing to our Customer Service or writing to BALMAIN SAS, at 44 RUE FRANCOIS 1ER – 75008 PARIS, Paris or by sending an email to eboutique@balmain.fr. In order to ensure that our users' data is is not illegitimately used or infringed upon by third parties, we may ask you for some information to be sure of your identity before accepting your request to exercise one of the rights indicated. 10. Security measures We protect your personal data with specific technical and organisational security measures, aimed at preventing your personal data from being used illegitimately or fraudulently. In particular, we use security measures that guarantee: the pseudonymisation or the encryption of your data; the confidentiality, integrity, availability of your data as well as the resilience of the systems and services that process them; the ability to restore data in the event of a data breach. In addition, BALMAIN agrees to test, verify and regularly evaluate the effectiveness of technical and organisational measures in order to guarantee continuous improvement in the security of processing. 11. Complaints If you believe that the processing of your personal data has been carried out unlawfully, you can file a complaint with one of the competent control authorities for compliance with the rules on personal data protection. 12. Changes to this information The constant development of our services may lead to changes in the characteristics of the processing of your personal data described up to now. Consequently, this privacy policy may be subject to changes and additions over time, which may also be necessary with regard to new regulatory measures regarding the protection of personal data. 13. Legislative references and useful links The processing of your personal data is carried out by BALMAIN in full compliance with the provison provided by (EU) 2016/679, General Data Protection Regulation, the Italian data protection law and the measures of the French data protection authority (http://www.cnil.fr/), and, if applicable, of the competent foreign supervisory authorities.
In relation to all the activities mentioned above, we will process your personal data mainly through IT and electronic tools; the tools we use guarantee high safety standards, in full compliance with current legislation.
Only with your prior consent, BALMAIN will be able to customise your experience and the contents of commercial communications and offers that you will see when you navigate to www.balmain.com as a registered user. This activity allows you to facilitate the search for products and services that are in line with your interests and at the same time allows us to improve our offering for you. Personalisation is made possible by the analysis of your personal data in our possession, described in the previous paragraph 'What personal data do we collect?'. In particular, the information on purchases you have made in the past and those relating to the sections of the site you visit most often or the services you use most often help us to understand which products and services you are most interested in. To ensure that the information in our possession is correct and allow us to perform the activities described above, we invite you to access the 'My profile' section of your My Account and, if you deem it necessary, to update them.
The provision of your personal data for these activities is a contractual obligation. You are free to communicate your data or not, but in the absence of the requested data, it will not be possible to conclude or execute the agreement and your requests. This means that you will not be able to purchase products and you will not be able to use the BALMAIN services and that BALMAIN will not be able to handle your requests.
In the event of conclusion of an agreement for the purchase of goods on www.balmain.com, the processing of the user's data will take place in order to fulfill the legal obligations to which BALMAIN complies with. You are free to decide whether to conclude an agreement and whether or not to disclose your data, but if you conclude it, your data will be necessary and will be processed to effect the aforementioned legal obligations to which BALMAIN is required.
The processing of voluntarily sent CVs, carried out to evaluate candidates with respect to a possible job position at BALMAIN, is legitimate because it is expressly authorised by a law, which specifies that in this case the consent of the person to whom the personal data refers is not required. You are free to send us your CV or not, but without it we will not be able to evaluate your candidacy for a job position at BALMAIN.
We will carry out the following processing only if you have given us your express consent:
Your personal data will also be transmitted to third parties that we use to provide our services www.balmain.com; these subjects have been adequately selected and offer a guarantee of compliance with the rules on the processing of personal data. These subjects have been designated as responsible for the processing and carry out their activities according to the instructions given by BALMAIN and under its control.
The third parties in question belong to the following categories: site manager, banking operators, internet providers, companies specialised in IT and telematic services, couriers, agencies that carry out marketing activities, companies specialised in market research and data processing.
Your data may be transmitted to police and judicial and administrative authorities, in accordance with the law, for the detection and prosecution of crimes, the prevention and protection from threats to public security, to allow BALMAIN to ascertain, exercise or defend a right in court, as well as for other reasons related to the protection of the rights and freedoms of others.
The transfer of your personal data to countries that do not belong to the European Union and that do not ensure adequate levels of protection will be performed only after conclusion between BALMAIN and said subjects of specific agreements, containing safeguard clauses and appropriate guarantees for the protection of your personal data, the so-called 'standard contractual clauses', also approved by the European Commission, or if the transfer is necessary for the conclusion and execution of an agreement between you and BALMAIN (for the purchase of goods offered on our website, for registration on the website or use of services on the website) or for the management of your requests.
Your personal data is stored in compliance with the terms and criteria specified below:
Credit card information could be retained longer only if the user chooses to save the latter in his/her account and until he/she deletes the information from the account;
In France, the complaint can be addressed to the French data protection authority.
More information on how to present it is available on the website of the Guarantor for personal data protection, at http://www.cnil.fr./.
Therefore, we invite you to periodically check the contents: where possible, we will try to inform you promptly on the changes made and their consequences.
In any case, the updated version of the privacy statement will be published on this page, with indication of the date of its last update.
Last updated 21/12/2018