Legal Area

BALMAIN SAS with headquarters in 44 RUE FRANCOIS 1ER – 75008 PARIS, Paris, C.F. and VAT n° FR86582054862 (BALMAIN) is Responsible for the processing of the personal data, that is, namely the party which decides how and why to process your personal data.
For any request regarding the protection of your personal data and the exercise of your rights, you can always contact BALMAIN by writing to the address 44 RUE FRANCOIS 1ER – 75008 PARIS, Paris, or by email to eboutique@balmain.fr, or by contacting our ‎Customer Care‎‎.

The categories of personal data that BALMAIN collects and processes when you browse or purchase on www.balmain.com, are the following:

1. We collect the personal data required to conclude and execute your purchase on www.balmain.com, such as your name, email address, shipping address, billing address, phone number and payment details (collected via the bank);
2. We collect your email address and sex when you sign up for our newsletter service;
3. We process the personal data you provide when you contact our Customer Care to request assistance;
4. With your prior consent, we collect your personal data for marketing communications;
5. For the registration on My Account, we collect your name and surname, your email address, password and your email preferences. If you are a registered user, we collect information about your access to the reserved area of the site. In particular, we collect information on the date and time of access. Subject to your prior consent, and through the analysis of your personal data, we process information about your interests and preferences relating to our products and services, in order to customize our services and commercial offers based on your interests.
6. We collect information about your browsing on www.balmain.com, such as the pages you visit and how you interact with the single page and we save this information in our servers.

When you access www.balmain.com and use the services offered by BALMAIN, you declare that you have reached the age of majority.

BALMAIN collects and processes your personal data for the following purposes:

1. Conclude and execute the purchase contract for the products offered on www.balmain.com. When you complete your purchase, we will request the personal data necessary for the execution of the contract; such as payment, anti-fraud checks, if you choose to pay by credit or debit card, billing, shipping of the product and possible return management.
2. Registration on the Site and use of the services offered to registered users. The registration on the Site is possible through the inclusion of some personal information, necessary to ensure your identification and the performance of the services offered to registered users.
3. Provision of the services offered onwww.balmain.com. For this purpose, BALMAIN needs to collect, relating to each service and its characteristics, the personal data necessary for the performance of the service requested.
4. Management of requests to our Customer Care department, which uses the personal data you provide to meet your requests for information and requests for assistance.
5. Sending CVs. If you send us your CV to be considered for an open job position, BALMAIN will use the information in your CV exclusively for this purpose. The personal data relating to your application may be transferred to third-party providers of recruiting and application software. Your CV will be kept for a maximum period of 2 years after the last contact with the candidate unless the latter requests the destruction of data, after which it will be deleted: if you want, you can of course send us a new updated version.
6. Statistical analysis and surveys. We use some information about your use of the Site to perform statistical analysis and surveys in order to improve our offer and services;
7. Sending commercial and promotional communications following the purchase of one of our products, so-called soft Spam. Following the purchase of one of our products on the Site, we will send the email address provided, communications containing our business proposals and customized products and services.
8. Subject to your prior consent, we may use the contact details you have provided for commercial communications on our products and services, in order to update you on news, new arrivals, exclusive products, our offers and promotions. In addition, and always with your consent, we will be able to use your contacts as part of market research and surveys relating to your degree of satisfaction, in order to improve our services and the relationship with our users.
9. With your prior consent, BALMAIN will be able to personalize your experience as a registered user on www.balmain.com, proposing previews and offers in line with your tastes and sending you commercial communications tailored to your interests. The customization is made possible by the analysis of your personal information in our possession, described in the previous section 'What personal data do we collect?'. For further information on this data, and on the activity that allows its process, please refer to the section ‘My Account’.

Should you wish to authorize the activities referred to in points 8) and 9) of this paragraph and subsequently do not wish to receive further communications from BALMAIN, or would like to limit the manner in which you are contacted, you may interrupt these communications at any time by simply clicking on the appropriate “unsubscribe” link at the bottom of each communication, accessing My Account, you will always be able to contact BALMAIN through our ‎Customer Care‎‎ department, or by writing to the aforementioned address . We inform you that you may receive further communications from us even after submitting your cancellation request, as some submissions may have already been planned, our systems may take some time to process your request. Our systems may take between 24 and 48 hours to process your request.
With regards to all the activities aforementioned, we shall process your personal data mainly through IT and electronic tools; the tools we use guarantee high safety standards, in full compliance with current legislation.

On the occasion of the creation of your My Account, BALMAIN offers you the possibility to use the following services:

1. My Profile: Manage your personal data, your email address and password.
2. My Orders: Track the shipping of your orders, and see the history of your orders.
3. My Cards: Save or change your card information and complete your orders faster.
4. My Addresses: Save or change your addresses and complete your purchases faster.
5. My Wish List: Create your customized wish list: You can save up to 50 items, be notified of their availability and add them to the Shopping Bag at any time.

With your express consent, BALMAIN may use your contact details for commercial communications on products and services, in order to update you on news, new arrivals, exclusive products, invitations about events, and on our offers and promotions, and for market research and surveys to determine your level of satisfaction and improve our services (by e-mail and post mail).
Only with your prior consent, BALMAIN will customize your experience and the contents of the commercial communications and offers that you will see when you browse on www.balmain.com as a registered user. This activity allows you to facilitate the search for products and services that are more for you and in line with your interests and at the same time allows us to improve our customized offers. The customization is made possible by the analysis of your personal data in our possession, as described in the previous section 'What personal data do we collect?'. In particular, the information on purchases you have made in the past and those relating to the sections of the site you visit most often, or the services you use most often help us to understand what products and services you are most interested in. To ensure that the information we have is correct and allow us to carry out the activities aforementioned, we invite you to access the 'My profile' section of your My Account and, if you deem it necessary, to update it.

The Site uses automatic systems of data collection, such as cookies. A cookie is a device transmitted to the hard drive of an Internet user. While cookies do not contain intelligible information, they allow us to link an Internet user to personal information provided by such user through the Site. Cookies are disseminated by our servers and no one may gain access to the information contained therein. Only The Site processes information collected by cookies, in a collective and anonymous way, in order to optimize its services for the needs and preferences of its users.
We disseminate cookies in connection with functions such as browsing the catalogue, purchasing products on-line and supplying "My Account" services.
As you may know, each Internet browser allows the deletion of cookies after each session. Your Internet browser contains instructions on how to carry out these procedures of deletion. Please access the appropriate instructions section on your Internet browser if you wish to delete cookies. Your acceptance of our automatic procedures of collection of data and the use of cookies is necessary to take advantage of many features and services offered by the Site, including the purchase of products. If you set your browser to block or delete cookies, we cannot guarantee that you will have access to all the features and services offered by the Site (for example, your computer may not be able to display the image of the product you are in the process of purchasing).
You can easily activate the “Do Not Track Signal” by accessing the DNT instructions section of your browser through the following links:

IE: https://support.microsoft.com/en-us/help/17288/windows-internet-explorer-11-use-do-not-track
Safari:https://support.apple.com/kb/PH21416?locale=en_US
Chrome:https://support.google.com/chrome/answer/2790761?co=GENIE.Platform%3DDesktop&hl=en
Firefox: https://support.mozilla.org/en-US/kb/how-do-i-turn-do-not-track-feature

We treat your personal data only in the presence of one of the conditions provided for by current legislation, and specifically:

1. For the conclusion and execution of a contract of which you are a part. When we process your data for the conclusion of the purchase contract of which you are a part, we take care to use only the minimum information necessary for the execution of the same. This basis legitimizes the processing of personal data that takes place in the following activities:
• Conclusion and execution of a purchase contract for the products offered on www.balmain.com,
• Registration on the Site and use of services reserved for registered users;
• Provision of services offered on www.balmain.com,
• Management of requests sent to our Customer Care.

The provision of your personal data for these activities is a contractual obligation. You are free to communicate your data or not, but in the absence of the requested data it will not be possible to conclude or execute the contract, or your requests. This means that you will not be able to purchase products and you will not be able to use the services provided by BALMAIN, and that BALMAIN will not be able to handle your requests.

2. To comply with a legal obligation.
   In the event of the termination of a contract for the purchase of goods on www.balmain.com, the processing of the data will take place to fulfill the legal obligations to which BALMAIN is subject to. You are free to decide whether to terminate a contract and whether or not to disclose your data, but if you conclude it, your data will be necessary and will be processed to give effect to the aforementioned legal obligations to which BALMAIN is subject.
   The processing of a Resume spontaneously sent, is performed to assess candidates with respect to a possible job position at BALMAIN, is legitimate because it is expressly authorized by a law, which specifies that in this case the consent of the person to whom they refer personal data. You are free to share your Resume with us or not, but in its absence, we will not be able to assess your candidacy for a job position at BALMAIN.
3. For our legitimate interest.
   Some of your personal data, in the event of purchase of products on www.balmain.com by credit or debit card, may be processed to perform anti-fraud verifications: We have a legitimate interest in the performance of activity to prevent and prosecute any fraudulent activity. For internal administrative purposes, your data may be processed by companies belonging to the business group to which BALMAIN belongs.
4. On the basis of your consent.
   We will carry out the following processing only if you have given us your express consent:
   
   • Marketing activities and public opinion polling and market research;
   • Analysis of your browsing and consumption habits in the use of your My Account profile, in order to customize your experience on our site.

Providing your consent for these activities is optional. You are free to provide your consent or not, but upon denial, it will not be possible for BALMAIN to carry out marketing activities, opinion polls and market research, nor analyze your habits.

Your personal data will be processed by internal staff from BALMAIN, specifically trained and authorized for this purpose. During the treatment, the data may be processed by companies belonging to the business group to which BALMAIN belongs.
Your personal data will also be transmitted to third parties that we use to provide our services www.balmain.com; these parties have been adequately selected and offer a guarantee of compliance with the rules on the processing of personal data. These parties have been designated as data processors and carry out their activities according to the instructions given by BALMAIN and under its control.
The third parties in question belong to the following categories: Banking operators, internet providers, companies specialized in IT and telematic services; couriers; companies that carry out marketing activities; companies specialized in market research and data processing.
Your data may be transmitted to police and judicial and administrative authorities, in accordance with the law, for the detection and prosecution of crimes, the prevention and protection from threats to public security, to allow BALMAIN to ascertain, exercise or defend a right in court, as well as for other reasons related to the protection of the rights and freedoms of others.

Some of the third parties listed in the previous paragraph n. 6 'Who will process your data?' may be located in countries outside the European Union which, nevertheless, offer an adequate level of data protection, as established by specific decisions of the European Commission. (http://www.garanteprivacy.it/home/provvedimenti-normativa/normativa/normativa-comunitaria-e-intenazionale/trasferimento-dei-dati-verso-paesi-terzi#1).
The transfer of your personal data to countries that do not belong to the European Union and that do not ensure adequate levels of protection will be performed only after conclusion between BALMAIN and said parties of specific agreements, containing safeguard clauses and appropriate safeguards for the protection of your personal data "standard contractual clauses", also approved by the European Commission, or if the transfer is necessary to the conclusion and execution of a contract between you and BALMAIN (for the purchase of goods offered on our Site, for registration on the Website or the use of services on the Website) or for the management of your requests.

We keep your personal data for a limited period of time; depending on the type of activity that involves the processing of your personal data. After this period, your data will be permanently erased or otherwise rendered anonymous in an irreversible way.
Your personal data is stored in compliance with the terms and criteria specified below:

1. Data collected to conclude and execute contracts for the purchase of goods on www.balmain.com: Upon conclusion of its administrative and accounting formalities. The data related to billing shall be stored for ten years from the date of invoice;
2. Registered user data: Data will be kept until you request cancellation of your My Account;
3. Payment data: Until payment certification and the conclusion of its administrative and accounting formalities resulting from the expiration of the right of withdrawal and the terms applied for contesting the payment; credit card information could be retained longer only if the user choose to save the latter in his/her account and until he/she deletes the information from the account;
4. Data collected in the context of the use of services offered on www.balmain.com: These data are kept until the termination of the service or the request for cancellation of the subscription to the service by the user;
5. Data related to the requests of the users to our Customer Care: The useful data to assist you will be kept until the fulfillment of your request;
6. CV: for 2 years after the last contact with the candidate unless the latter requests the destruction of data;
7. Data used for marketing activities for users who purchase products on www.balmain.com (soft spam): this data is kept 3 years after the last purchase by the user unless the user requests an unsubscription before;
8. Data provided for commercial activities, market research and satisfaction surveys: up to the request by the user to interrupt the activity and in any case within two years from the last interaction of any kind by the user with BALMAIN;
9. Data used to personalize the Site and to show customized commercial offers: As long as the user does not request the cessation of the activity and in any case within two years from the last interaction of any kind of user with BALMAIN;

In any case, for technical reasons, the termination of the processing and the subsequent cancellation or irreversible anonymity of the related personal data will be final within thirty days of the terms indicated above.

At any time you can exercise your rights with reference to the specific processing of your personal data by BALMAIN. Find below their general description and how to exercise them.

1. Access your data and modify it: You have the right to access your personal data and to request that they be accurate, modified or integrated with other information. If you wish, we will provide you with a copy of your data in our possession.
2. Revoke your consent: At any time you can revoke consent given for the processing of your personal data in relation to any activity for marketing purposes. In this regard, we remind you that marketing activities are sent via commercial communications, conducting surveys and market research, in order to assess your degree of satisfaction and improve the services offered. Upon receipt of your request, we will promptly cease the processing your personal data based on this consent, while different treatments or based on other conditions will continue to be carried out in full compliance with the provisions in effect.
3. Opposing the processing of your data: You have the right to object at any time to the processing of your personal data on the basis of our legitimate interest, explaining the reasons that justify your request; before accepting it, BALMAIN will have to assess the reasons for your request.
4. d)Delete your data: In the cases provided for by current legislation you can request the deletion of your personal data. Upon receipt and assessment of your request and, if legitimate, it will be our care to cease timely treatment and delete your personal data.
5. Request that the processing of your personal data is temporarily limited: In this case, BALMAIN will continue to keep your personal data but will not process it, unless it is subject to your different request and the exceptions established by law. You can get the limitation of treatment when you dispute the accuracy of your personal data, when the processing is unlawful but you oppose to the deletion of your data, when your data is no longer relevant for anymore but you need to exercise your right in court and when you oppose your treatment, in the period in which we evaluate the reasons for your request.
6. Request your data or transfer it to a person other than BALMAIN ("right to data portability"). You can ask to receive your data that we process based on your consent or on the basis of a contract with you in a standard format. If you wish, and where technically possible, we can, upon request, transfer your data directly to a third party of your choice.

You can exercise the aforementioned rights, by accessing your My Account, by contacting our ‎Customer Care‎‎ or writing to BALMAIN SAS, 44 RUE FRANCOIS 1ER – 75008 PARIS, #CIY#, or by sending an email to eboutique@balmain.fr. In order to ensure that the data of our users is not illegitimately used or infringed upon by third parties, we will request you for some information to be sure of your identity before accepting your request to exercise one of the rights indicated./p>

We protect your personal data with specific technical and organizational security measures, aimed at preventing your personal data from being used illegitimately or fraudulently. In particular, we use security measures that guarantee: The pseudonymization or the encryption of your data; the confidentiality, integrity, availability of your data as well as the resilience of the systems and services that process them; the ability to restore data in the event of a data breach. Furthermore, BALMAIN undertakes to test, verify and regularly evaluate the effectiveness of technical and organizational measures in order to guarantee the continuous improvement in the safety of data processing.

If you believe that the processing of your personal data has been unlawfully done, you can file a complaint with one of the supervisory authorities responsible for compliance with the rules on personal data protection.
In France, the complaint can be presented to the French data protection authority.
More information on how to present them is available on the website of the Guarantor, at http://www.cnil.fr/.

The constant evolution of our services may involve changes in the characteristics of the processing of your personal data described up to now. Consequently, this privacy notice may be subject to changes and additions over time, which may also be necessary with regard to new regulatory measures regarding the protection of personal data.
We request of you, therefore, to periodically check the contents: where reasonable and useful, we will try to inform you promptly about the changes made and their consequences.
The updated version of the privacy notice, in any case, will be published on this page, with indication of the date of its last update.

The processing of your personal data is performed by BALMAIN in full compliance with the provision provided by the Regulations (E.U.) 2016/679 General Data Protection Regulation, , the Italian data protection law, the measures of the French data protection authority (http://www.cnil.fr) and, if applicable, of the competent foreign supervisory authorities.