Privacy Policy
Welcome to our website www.balmain.com (the Site).For BALMAIN, your privacy and the safety of your personal data are very important; therefore, we gather and manage your personal data with the utmost care, taking measures to ensure its safety. Below, you will find the most important information on the treatment by BALMAIN of your personal data, in relation to your navigation on the www.balmain.com and the use of the services offered.
We invite you to read the ‘Terms and Conditions of Use’of the Site www.balmain.com, which contain detailed information regarding the conditions of our services. Some services may be subject to specific legal terms, in which case we shall provide you with all the appropriate information.
Who is the Data Controller?
The following is the main information on the processing of your personal data carried out by BALMAIN SAS, with headquarters at 44 RUE FRANCOIS 1ER – 75008 PARIS, Paris, Tax Code and VAT no. FR86582054862 (BALMAIN), as Data Controller.
For any clarification, questions or requirements related to your privacy and the processing of your personal data, you can contact us at any time by by email to eboutique@balmain.fr, by sending a request to our Customer Care or by writing to the address BALMAIN SAS, 44 RUE FRANCOIS 1ER – 75008 PARIS Paris.
What data do we process and why
The personal data that BALMAIN collects is that provided by you to us when finalizing an order and purchasing goods, and those that we collect as you browse or use the services offered by www.balmain.com. BALMAIN can collect data about you, such as personal details like name and surname, shipping and billing address, browsing data and your purchase habits.
Your Personal Data will be processed for the following purposes:
- Conclude and execute the purchase contract for the articles offered on www.balmain.com;
- Provide you with www.balmain.com services such as subscription for the newsletter;
- Allow the registration on the Site and the use of services reserved for registered users;;
- Manage your requests to our Customer Care.
In the aforementioned cases, the processing of your personal data is legitimate as it is necessary to execute a contract with you or to provide you with the service you have specifically requested. We also conduct statistical surveys and analyses of data in aggregate form to understand how users interact with and use the site, to improve our offering and services.
Only with your prior consent, we process your personal data to:
- perform commercial and promotional communication activities;
- customize the Site based on your interests.
Who will process your data?
Your personal data is processed by the duly trained personnel of our company, its affiliated companies and, for organisational and functional needs related to the provision of services on www.balmain.com, by our suppliers. The latter have been evaluated and chosen by BALMAIN for their proven reliability and competence. Some of these parties may also be based in non-EU countries and, in these cases, the transfer of your personal data in these countries is carried out in compliance with the guarantees established by law.
How long do we keep your data?
We keep your personal data for a limited period of time, depending on the purpose for which it was collected, at the end of which your personal data will be deleted or otherwise rendered anonymous in an irreversible way. The retention period is different depending on the purpose of the processing: For example, the data collected during the purchase of goods on www.balmain.com are processed until the conclusion of all administrative and accounting formalities, and is, therefore, stored in accordance with local tax legislation (ten years); those used to send our newsletter are kept until you ask to stop receiving it.
What are your rights?
At any time, depending on the specific treatment, you can: withdraw your consent to data processing; know what are your personal data in our possession, their origin and how they are used; request the update, correction or integration as well, in the cases provided for by the current provisions, the cancellation, the limitation of treatment or oppose to their treatment. If you wish, you can request to receive your personal data in possession of BALMAIN, in a format readable by electronic devices and, where technically possible, we can transfer your data directly to a third party indicated by you. If you believe that the processing of your personal data has been carried out illegitimately, you can file a complaint with one of the supervisory authorities responsible for compliance with the rules on personal data protection. In France, the complaint can be presented to the French data protection authority (http://www.cnil.fr/).
This policy may undergo changes and additions over time, so we invite you to periodically review its contents. Where possible, we will try to inform you promptly of any changes made.
Privacy Notice 1. General information BALMAIN SAS with headquarters in 44 RUE FRANCOIS 1ER – 75008 PARIS, Paris, C.F. and VAT n° FR86582054862 (BALMAIN) is Responsible for the processing of the personal data, that is, namely the party which decides how and why to process your personal data. For any request regarding the protection of your personal data and the exercise of your rights, you can always contact BALMAIN by writing to the address 44 RUE FRANCOIS 1ER – 75008 PARIS, Paris, or by email to eboutique@balmain.fr, or by contacting our Customer Care. 2. What personal data do we collect? The categories of personal data that BALMAIN collects and processes when you browse or purchase on www.balmain.com, are the following: When you access www.balmain.com and use the services offered by BALMAIN, you declare that you have reached the age of majority. 3. How do we use the personal data we gather? BALMAIN collects and processes your personal data for the following purposes: Should you wish to authorize the activities referred to in points 8) and 9) of this paragraph and subsequently do not wish to receive further communications from BALMAIN, or would like to limit the manner in which you are contacted, you may interrupt these communications at any time by simply clicking on the appropriate “unsubscribe” link at the bottom of each communication, accessing My Account, you will always be able to contact BALMAIN through our Customer Care department, or by writing to the aforementioned address . We inform you that you may receive further communications from us even after submitting your cancellation request, as some submissions may have already been planned, our systems may take some time to process your request. Our systems may take between 24 and 48 hours to process your request. 4. My Account On the occasion of the creation of your My Account, BALMAIN offers you the possibility to use the following services: With your express consent, BALMAIN may use your contact details for commercial communications on products and services, in order to update you on news, new arrivals, exclusive products, invitations about events, and on our offers and promotions, and for market research and surveys to determine your level of satisfaction and improve our services (by e-mail and post mail). 5. Cookies The Site uses automatic systems of data collection, such as cookies. A cookie is a device transmitted to the hard drive of an Internet user. While cookies do not contain intelligible information, they allow us to link an Internet user to personal information provided by such user through the Site. Cookies are disseminated by our servers and no one may gain access to the information contained therein. Only The Site processes information collected by cookies, in a collective and anonymous way, in order to optimize its services for the needs and preferences of its users. 6. Legal basis of the processing We treat your personal data only in the presence of one of the conditions provided for by current legislation, and specifically: Providing your consent for these activities is optional. You are free to provide your consent or not, but upon denial, it will not be possible for BALMAIN to carry out marketing activities, opinion polls and market research, nor analyze your habits. 7. Who will process your data? Your personal data will be processed by internal staff from BALMAIN, specifically trained and authorized for this purpose. During the treatment, the data may be processed by companies belonging to the business group to which BALMAIN belongs. 8. Transfer of the data outside the E.U. Some of the third parties listed in the previous paragraph n. 6 'Who will process your data?' may be located in countries outside the European Union which, nevertheless, offer an adequate level of data protection, as established by specific decisions of the European Commission. (http://www.garanteprivacy.it/home/provvedimenti-normativa/normativa/normativa-comunitaria-e-intenazionale/trasferimento-dei-dati-verso-paesi-terzi#1). 9. How long do we keep your data? We keep your personal data for a limited period of time; depending on the type of activity that involves the processing of your personal data. After this period, your data will be permanently erased or otherwise rendered anonymous in an irreversible way. In any case, for technical reasons, the termination of the processing and the subsequent cancellation or irreversible anonymity of the related personal data will be final within thirty days of the terms indicated above. 10. Your rights At any time you can exercise your rights with reference to the specific processing of your personal data by BALMAIN. Find below their general description and how to exercise them. You can exercise the aforementioned rights, by accessing your My Account, by contacting our Customer Care or writing to BALMAIN SAS, 44 RUE FRANCOIS 1ER – 75008 PARIS, #CIY#, or by sending an email to eboutique@balmain.fr. In order to ensure that the data of our users is not illegitimately used or infringed upon by third parties, we will request you for some information to be sure of your identity before accepting your request to exercise one of the rights indicated./p> 11. Security measures We protect your personal data with specific technical and organizational security measures, aimed at preventing your personal data from being used illegitimately or fraudulently. In particular, we use security measures that guarantee: The pseudonymization or the encryption of your data; the confidentiality, integrity, availability of your data as well as the resilience of the systems and services that process them; the ability to restore data in the event of a data breach. Furthermore, BALMAIN undertakes to test, verify and regularly evaluate the effectiveness of technical and organizational measures in order to guarantee the continuous improvement in the safety of data processing. 12. Claims If you believe that the processing of your personal data has been unlawfully done, you can file a complaint with one of the supervisory authorities responsible for compliance with the rules on personal data protection. 13. Changes to the present policy The constant evolution of our services may involve changes in the characteristics of the processing of your personal data described up to now. Consequently, this privacy notice may be subject to changes and additions over time, which may also be necessary with regard to new regulatory measures regarding the protection of personal data. 14. Legislative references and useful links The processing of your personal data is performed by BALMAIN in full compliance with the provision provided by the Regulations (E.U.) 2016/679 General Data Protection Regulation, , the Italian data protection law, the measures of the French data protection authority (http://www.cnil.fr) and, if applicable, of the competent foreign supervisory authorities.
With regards to all the activities aforementioned, we shall process your personal data mainly through IT and electronic tools; the tools we use guarantee high safety standards, in full compliance with current legislation.
Only with your prior consent, BALMAIN will customize your experience and the contents of the commercial communications and offers that you will see when you browse on www.balmain.com as a registered user. This activity allows you to facilitate the search for products and services that are more for you and in line with your interests and at the same time allows us to improve our customized offers. The customization is made possible by the analysis of your personal data in our possession, as described in the previous section 'What personal data do we collect?'. In particular, the information on purchases you have made in the past and those relating to the sections of the site you visit most often, or the services you use most often help us to understand what products and services you are most interested in. To ensure that the information we have is correct and allow us to carry out the activities aforementioned, we invite you to access the 'My profile' section of your My Account and, if you deem it necessary, to update it.
We disseminate cookies in connection with functions such as browsing the catalogue, purchasing products on-line and supplying "My Account" services.
As you may know, each Internet browser allows the deletion of cookies after each session. Your Internet browser contains instructions on how to carry out these procedures of deletion. Please access the appropriate instructions section on your Internet browser if you wish to delete cookies. Your acceptance of our automatic procedures of collection of data and the use of cookies is necessary to take advantage of many features and services offered by the Site, including the purchase of products. If you set your browser to block or delete cookies, we cannot guarantee that you will have access to all the features and services offered by the Site (for example, your computer may not be able to display the image of the product you are in the process of purchasing).
You can easily activate the “Do Not Track Signal” by accessing the DNT instructions section of your browser through the following links:
IE: https://support.microsoft.com/en-us/help/17288/windows-internet-explorer-11-use-do-not-track
Safari:https://support.apple.com/kb/PH21416?locale=en_US
Chrome:https://support.google.com/chrome/answer/2790761?co=GENIE.Platform%3DDesktop&hl=en
Firefox: https://support.mozilla.org/en-US/kb/how-do-i-turn-do-not-track-feature
The provision of your personal data for these activities is a contractual obligation. You are free to communicate your data or not, but in the absence of the requested data it will not be possible to conclude or execute the contract, or your requests. This means that you will not be able to purchase products and you will not be able to use the services provided by BALMAIN, and that BALMAIN will not be able to handle your requests.
In the event of the termination of a contract for the purchase of goods on www.balmain.com, the processing of the data will take place to fulfill the legal obligations to which BALMAIN is subject to. You are free to decide whether to terminate a contract and whether or not to disclose your data, but if you conclude it, your data will be necessary and will be processed to give effect to the aforementioned legal obligations to which BALMAIN is subject.
The processing of a Resume spontaneously sent, is performed to assess candidates with respect to a possible job position at BALMAIN, is legitimate because it is expressly authorized by a law, which specifies that in this case the consent of the person to whom they refer personal data. You are free to share your Resume with us or not, but in its absence, we will not be able to assess your candidacy for a job position at BALMAIN.
We will carry out the following processing only if you have given us your express consent:
Your personal data will also be transmitted to third parties that we use to provide our services www.balmain.com; these parties have been adequately selected and offer a guarantee of compliance with the rules on the processing of personal data. These parties have been designated as data processors and carry out their activities according to the instructions given by BALMAIN and under its control.
The third parties in question belong to the following categories: Banking operators, internet providers, companies specialized in IT and telematic services; couriers; companies that carry out marketing activities; companies specialized in market research and data processing.
Your data may be transmitted to police and judicial and administrative authorities, in accordance with the law, for the detection and prosecution of crimes, the prevention and protection from threats to public security, to allow BALMAIN to ascertain, exercise or defend a right in court, as well as for other reasons related to the protection of the rights and freedoms of others.
The transfer of your personal data to countries that do not belong to the European Union and that do not ensure adequate levels of protection will be performed only after conclusion between BALMAIN and said parties of specific agreements, containing safeguard clauses and appropriate safeguards for the protection of your personal data "standard contractual clauses", also approved by the European Commission, or if the transfer is necessary to the conclusion and execution of a contract between you and BALMAIN (for the purchase of goods offered on our Site, for registration on the Website or the use of services on the Website) or for the management of your requests.
Your personal data is stored in compliance with the terms and criteria specified below:
In France, the complaint can be presented to the French data protection authority.
More information on how to present them is available on the website of the Guarantor, at http://www.cnil.fr/.
We request of you, therefore, to periodically check the contents: where reasonable and useful, we will try to inform you promptly about the changes made and their consequences.
The updated version of the privacy notice, in any case, will be published on this page, with indication of the date of its last update.
Last update: 21/12/2018