All returns are free of charge.
You can easily return your order. We remind you that items must be returned intact, in their original condition and with all tags attached within 14 days from receipt of your order. Masks cannot be returned.
• Please complete the Online Return Form to generate your return label.
• Prepare the package, print the DHL label and attach it to the Balmain.com box (or other robust cardboard box) on top of the previous one.
• Please ensure that the items are in their original condition and that the labels are attached, otherwise we will not be able to accept the goods returned or provide a refund.
• Contact DHL by phone at 73832119075 or visit www.ups.com to schedule a pick-up at your desired location. You can also drop off the package at a post office of your choice.
You can also download and view the paper return form to exercise your right of withdrawal. For further details, please consult the Right of Withdrawal information in the Return Policy
For all information on how to make a return, visit the Customer Care area.