#BALMAIN MUSIC FESTIVAL V1 - Cashless

AVOID THE QUEUES - CREATE YOUR CASHLESS ACCOUNT ONLINE!

Without creating an account, you can’t top up online, view your account history, dispute suspicious charges or receive a reimbursement!

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ENJOY THE #BALMAIN MUSIC FESTIVAL TO THE FULLEST

The CASHLESS system will be present at all stands at the #BALMAIN MUSIC FESTIVAL V1: your electronic wallet will be the only way to make purchases.
To pay for your order, just tap your bracelet’s chip at any of the stands’ available terminals.
With each transaction, you will receive a notification of your account's remaining balance.

CASHLESS: YOUR ELECTRONIC WALLET

• TOP UP your bracelet in a few taps
• VIEW your purchase history.
• BLOCK your chip in case of suspicious activity.
• GET REIMBURSED for your remaining balance until 7/7/2019

FAQ & USEFUL INFORMATION

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Do I have to pay for my chip bracelet?

No, it's free!

Do I have to create an account?

Yes, if you want to avoid queues and get reimbursed!
You have until 11:59 pm on 7 July 2019; otherwise, your account balance will be donated to the charity RED.

Do you accept cash at cashless top up points?

No, cash will not be taken at the event, we accept only card.

I lost my bracelet! What do I do?

If you have an account, don’t panic! Visit the cashless top up help point, we will block your chip for you.
If not, you will need to memorise the 6 letters on the back of your chip.

How do I collect my balance after the festival?

If you've already created an account, you don't have to do anything! If not, don't worry: visit the cashless page on our web site before 11:59 pm on 7 July 2019 to create your account.
When creating an account, you must enter the code found on the back of your chip and your bank card number: your balance will be transferred to you within a few days after this deadline. Attention: after this date, your remaining balance will be definitively donated to the charity RED.

I’d like to create a single cashless account for several people. Is that possible?

Yes, you can create a single account! The principle is simple: several tickets can be linked to a single account. You can monitor the purchases and credit the accounts of each member. At the end of the festival, the remaining balance on each chip will be automatically refunded to the credit card used to top up.

Do you have any questions? Are you having trouble with your account?

Please contact us at: SS20@BALMAIN.FR

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