shipping destination and language

Please select the country where your order will be shipped to. This will give you the correct pricing, delivery times and shipping costs for your destination.

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shipping destination and language

Please select the country where your order will be shipped to. This will give you the correct pricing, delivery times and shipping costs for your destination.

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Customer Care

  • first time order
  • sizing and product details
  • prices and currency
  • payment methods
  • pre-order payment
  • store credit
  • packaging options
  • seasonal sale

For your security, please be aware that first-time orders can only be shipped to the cardholder's billing address or a corporate work address which we are able to verify independently. PIERRE BALMAIN SAS reserves the right to proceed with further verification she deemed appropriate.

To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately so that we can contact you if necessary.

To help you choose the best size, you'll find on every product page a link to a ‘size conversion chart’ to help you convert international sizes. We also provide some information on how the garment fits, and whether it runs true, small or large to size on the ‘Details’ section of the product.

Note that unless explicitly stated otherwise, all shoes are in French sizing.

If you need more help, our customer care team can answer all your questions on sizing and fit - simply email eboutique@balmain.fr for advice.Don't forget that it's free to exchange items for a different size within the EU. See our Returns & Exchanges section for more information.

All prices published online, payments and invoices are in US dollars (USD), Euros (EUR) or Pounds (GBP).

We accept Visa, MasterCard and American Express. Please note, payment is only debited from your card at time of dispatch. All transactions on this website are processed using Mercanet, a secure online payment gateway that encrypts your card details in a secure host environment.

You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to BALMAIN.COM.

You can pre-order a selection of products before they reach the boutiques. They will be conveniently delivered to the address you prefer as soon as they are available in our stock.

In the Product Page of pre-order items you will also find their expected shipping date.

If your order includes both products that are already in stock and pre-order items, the products will be shipped at two different times, but you will only be charged once for delivery. If you purchase more than one pre-order item with different expected shipping dates, the products will be sent all together on the latest expected date.

You will receive a confirmation e-mail as soon as we ship your parcel.

In the event that an item reserved by the Client does not arrive, the Client will be informed and a refund or store credit will be issued.

The credit card will be charged on the date that the order is placed.

The shipping address country inserted for Pre-Orders cannot be modified, updated or changed in any way.

Store Credit can be requested in lieu of refunds for returned merchandise and other cases when the requested item may not be available. In such a case, please note that the Store Credit can be used only once within 6 months of issuance in its entirety on an order that is either equal to or greater than the value of the Store Credit. After this six months delay, the credit balance shall be directly refunded on the credit card which has been used for the online payment. Beyond this time period, the credit amount will be credited directly on the credit card used for the online payment.

Balmain Packaging

Your order will be placed in one of our Balmain white boxes.

Beauty

Your beauty items will be shipped in a sealed cushioned bag so they are protected during delivery.

Sale orders

All sale purchases will be shipped in basic packaging.

Gift orders

Your entire order will be packed in a Balmain white box (except for beauty items).

Balmain.com offers seasonal sales twice a year.

To be notified as soon as our sale starts and of further reductions, sign up to our newsletter. All sale items will be delivered in basic packaging only, which does not include our Balmain white box.

  • important information
  • shipment tracking
  • insurance
  • taxes & duties
  • shipment documents for exotic pelts
  • Free shipping

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched.

We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers.

When the order is shipped, Clients receive an E-mail from BALMAIN.COM specifying the tracking number and a direct link to monitor the shipment status. In the event of delays in Customs, Clients will be notified directly by the courier and/or BALMAIN.COM.

Balmain.com insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Balmain.com and transfer of responsibility in the same way.

Taxes and duties are calculated according to your shipping destination and itemized on the Order Summary page. French VAT will be applied to orders dispatched within the European union. Local VAT will be applied to United Kingdom, Italy and Germany.

Most countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.

The following countries are shipped to on a DDP (Delivery Duty Paid) basis:

  • Andorra
  • Austria
  • Belgium
  • Bulgaria
  • Canada
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • French Guiana
  • French Polynesia
  • Germany
  • Greece
  • Guadeloupe
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • Martinique
  • Monaco
  • Netherlands
  • New Caledonia
  • Poland
  • Portugal
  • Réunion
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • United Kingdom
  • United States

If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties, as well as French VAT. For countries outside of the European Union prices are exempt from VAT and do not include import duties, which must be paid upon delivery.

Shipments from BALMAIN.COM that contain an item made from an exotic pelt destined outside of the European Union by law require an extra document called C.I.T.E.S. (Convention on International Trade in Endangered Species of Wild Flora and Fauna).

This document acts as a passport for the item and explains that the item comes from an animal bred specifically for commerce and not taken from the wild. For more information please see: www.cites.org .

The documents are issued from the Fishing Wildlife and Game Custom’s Office and take 14 days to be processed.

Due to standard processing time for the documents, the shipment will be delayed.

In some cases, the customs office may ask the recipient of a package to provide an import license in order to receive the delivery. Any costs involved in the process of obtaining the license are the client's responsibility and are not refundable by BALMAIN.COM.

From time to time, Balmain.com runs free shipping promotions. To be notified by email, simply sign up to our newsletter. Please note that free shipping promotions will be applied to your order on the payment page.

  • return merchandise authorization (rma)
  • Contact Fedex
  • order cancellation
  • exchanges
  • free collection
  • refund
  • late returns
  • returns policy

Making a return or exchange is easy. Just make sure you request a Returns Merchandise Authorization (RMA) number and send your item(s) back to us within 14 days of receiving your order.

1. Sign into your account and under My Orders, select the order number containing the items you would like to return. If you have placed your order has a guest, specify your order number.

2. In order detail, select the item(s) to return.

3. For each item, specify if you would like to exchange your purchase or obtain a refund or a store credit. Please note, store credit is valid for one year from issue date.

4. Specify the item condition.

5. For each item, choose the reason why you want to send your item(s) back.

6. If you'd like to exchange an item because the fit isn't right, specify in the comment box the replacement size.

7. Check the box to agree with our Return Policy. You will then receive an email containing your RMA number.

country
fedex phone number
Albania
003 554 225 320 3
Algeria
00213 21 69 33 33
Andorra
902 100 871
Anguilla
002 449 260 708 55
Antigua and Barbuda
268 462 4858/4
Argentina
541 146 300 300
Armenia
374 105 442 77
Aruba
297 582 9039
Australia
006 113 261 0
Austria
080 0123 800
Azerbaijan
00994 012 464 42 21/26
Bahamas
242 322 5656/57
Bahrain
973 17 334448
Bangladesh
880 2 9884851
Barbados
1 800 463 3339
Belgium
02 752 75 75
Belize
00501 223 1577
Bermuda
441 295 3854
Bhutan
00975 2 321428
Bolivia
591 221 200 00
Bosnia and Herzegovina
00 387 33 773250
Botswana
00267 397 3588
Brazil
0800 703 3339
British Virgin Islands
284 494 2297
Brunei Darussalam
673 2 233504/2213
Bulgaria
00359 2 9429400
Cambodia
855 23 216708
Canada
1 800 463 3339
Cape Verde
238 26 15 150
Cayman Islands
1 800 463 3339
Chile
56 2 2361 6000
China
800 988 1888
Colombia
57 1 291 01 00
Costa Rica
800 46 33339
Croatia
00 385 1 6695 000
Cyprus
357 22 710 100
Czech Republic
800 1 33339
Denmark
70 233 332
Dominica
767 448 0992
Dominican Republic
565 3636
Ecuador
02 394 8430
Egypt
00202 22687888
El Salvador
503 2250 8800
Estonia
800 2345
Faroe Islands
70 233 332
Fiji
679 6722 933
Finland
010 800 515
France
0820 123 800
French Guiana
594 37 93 96
French Polynesia
689 45 36 45
Gabon
241 55 02 03
Gambia
220 47 24 05 / 47 23 01
Germany
0049 0 1806 111 800
Gibraltar
0800 123 800
Greece
0030 210 662 0222
Greenland
70 233 332
Grenada
473 440 2206
Guadeloupe
0590 26 85 44
Guam
671 648 4000
Guatemala
1 801 00 2411 2100
Guyana
592 227 6976 / 9
Honduras
504 2221 2010
Hong Kong
852 2730 3333
Hungary
06 40 980 980
Iceland
354 4 120 120
India
1 800 209 6161 / 1800 22 6161
Indonesia
0800 1 888 800
Ireland
1800 535 800
Israel
1 700 700 339
Italy
199 151 119
Jamaica
1 800 463 3339
Japan
0120 003200
Jordan
962 6 55 11 460
Kazakhstan
007 727 3 563 800
Kenya
00254 20 3907000
Kuwait
965 1802233
Latvia
80005300
Lebanon
00961 1 487 087
Liechtenstein
0848 1 33339
Lithuania
8 800 20200
Luxembourg
8002 35 55
Macao
853 2870 3333
Madagascar
261 20 22 32116
Malawi
002651 753 000
Malaysia
603 7721 1388
Maldives
960 3325386
Malta
00356 21 807 807
Martinique
596 42 41 00
Mauritius
230 2865914
Mexico
01 800 900 11 00
Monaco
0820 123 800
Mongolia
976 1 325510
Montserrat
664 491 2714
Morocco
00212 522 45 80 00
Mozambique
00258 82 3050983
Namibia
0026464204372
Nepal
00977 1 4269 248
Netherlands
0800 0222 333
Netherlands Antilles
5999 737 3000
New Caledonia
687 25 36 19
New Zealand
0800 733 339
Nicaragua
505 2278 4500
Norway
63 94 03 00
Oman
968 24833311
Panama
800 11 22
Papua New Guinea
675 321 4606
Paraguay
595 21 616 6100
Peru
511 5171600
Philippines
1800 8 46 33339
Poland
0800 4 33339
Portugal
707 244 144
Puerto Rico
1800 463 3339
Qatar
00974 44 55 41 91
Republic of Moldova
37322 261 000
Réunion
0262 93 15 56 / 93 15 57
Romania
0040 21 201 4822
San Marino
199 151 119
Saudi Arabia
00966 92 000 9999
Senegal
221 842 30 90
Serbia and Montenegro
00381 11 3109 400
Seychelles
248 38 1000
Singapore
1 800 743 2626
Slovakia
00421 2 4821 0000
Slovenia
00 386 509 99 999
South Africa
08000 33339
South Korea
080 023 8000
Spain
902 100 871
Sri Lanka
94 11 4522222
Sweden
0200 252 252
Switzerland
0848 1 33339
Taiwan
0800 075 075
Thailand
662 229 8900
Togo
228 22 21 24 96
Trinidad and Tobago
1 800 463 3339
Tunisia
216 1 88 599
Turkey
0090 444 0606
Ukraine
380 44 495 20 20
United Arab Emirates
800 33339
United Kingdom
08456 07 08 09
United States
180 046 333 39
Uruguay
598 2628 0100
Vanuatu
678 23991
Venezuela
0 800 463 3339
Vietnam
1 800 58 58 35

If you are based in the EU under the French Consumer Code: articles L121-21 to L121-21-8, you have the right to cancel your order with us, provided you give us written notice any time after your order has been placed, up until 14 working days from the day after you received you order.

1. You must notify customer care in writing of your wish to cancel the contract for your entire order under the DSRs any time after your order has been placed, up until 7 working days from the day after you received you order. Either email eboutique@balmain.fr or write to us at: Balmain.com Customer Care Department, PIERRE BALMAIN SAS, 44 rue François 1er, 1st floor, 75008 Paris, France.

2. On receipt of your notice of contract cancellation, customer care will email you a Returns Merchandise Authorization (RMA) number. Please complete this on the returns pro forma invoice that you received with your order, and include it with your return so we can process your refund promptly.

3. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us at PIERRE BALMAIN SAS, 44 rue François 1er, 1st floor, 75008 Paris, France and that you retain proof of sending, in case of a dispute.

4. Please note that you must cover the cost of the return shipment, as our free collection service does not apply to orders cancelled under the Distance Selling Regulations.

5. All items must be returned unused, in their original condition and from the country that the order was delivered to.

6. We will refund the full value of your order, including shipping costs, within 14 days of receiving your notice of contract cancellation. If we do not receive the cancelled order, we will arrange to have it collected from you at your cost.

Please note you may only use your right to cancel the order under the DSRs if you give us formal written notice of cancellation any time after your order has been placed, up until 7 working days from the day after you received you order, as described above.

There is no charge to exchange items for a different size, however all exchanges are based on stock availability. Shipping is also free on the replacement item, but if you are based outside the EU you will need to pay taxes and duties on this.

To exchange an item, simply request a Returns Merchandise Authorization (RMA) number using the «My account» link in the top right area of the page. In My orders, select the number of the corresponding order. Select the item(s) you would like to exchange. In the comment box, specify the new size you require.

Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new piece separately.

Once you have received your RMA number, simply send back your item(s) using our free collection service.

Book a free collection with FedEx, by clicking on "Contact FedEx" on the left to find the telephone number of your nearest FedEx.

Sign the returns pro forma invoice that you received with your order (and fill in the FEDEX air waybill if applicable).

You will be notified by email once your return has been received and processed.

We recommend that items are returned from the same country to which they were delivered. This ensures that your return is covered by our free returns policy and reaches us promptly. Orders sent back from a different destination may incur additional charges or be delayed by customs. For more information, please contact customer care.

Your refund will be credited to the original payment method or as store credit to your Balmain.com account.

Please note that original shipping charges are non-refundable.

If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through Balmain.com. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

Your item(s) should be sent back to us within 14 days. Returns outside these timeframes may be accepted at the discretion of Balmain.com and may only be refunded as a store credit.

Items should be returned new, unused, and with all Balmain garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.Where provided, belts and packaging such as authenticity cards, dust bags and leather tags should be included with your return.

Please email eboutique@balmain.fr if any of your purchases have been delivered without Balmain tags.

All items returned should have a Return Merchandise Authorization (RMA) number. Unidentified returns may be returned to the sender.

Shoes

All shoes must be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to the customer.

Beauty

Fragrance must be returned unused, unopened, and in their original packaging otherwise we may not accept them.

Faulty goods

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.For all faulty items outside of our Returns Policy, please contact eboutique@balmain.fr

Colors

We have made every effort to display as accurately as possible the colors of our products that appear on Balmain.com. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.

Important information

All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately.

Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.

Items should be returned in their original packaging to ensure they are adequately protected in transit. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.

Free collection does not apply to items returned from a different country to the original shipping destination or to orders cancelled under the Distance Selling Regulation.

We prefer that items are returned to us via FEDEX to ensure that they are protected and insured during transit. However, you may return the goods by any secure means. We request that you contact us at eboutique@balmain.fr in relation to such returns. Please note that we may not accept liability for goods that are not returned via FEDEX.

  • virtual gift card
  • delivery

You can buy a Balmain.com gift card in British Pounds (GBP), Euros (EUR) or US Dollars (USD). Simply choose from the following options:

  • Choose how much you would like to give
  • Add the recipient's name, email address and a personal message (optional)
  • The gift card will be emailed to the recipient and a delivery receipt will be emailed to you

For further assistance please email eboutique@balmain.fr or call +33 (0)1 47 20 78 55.

how to redeem a gift card:

If you haven't done so already, please register for a Balmain.com account. Then sign in, select My Account and under My Gift Cards enter your gift card code. Alternatively, you can redeem on the payment page when making your purchase. Your gift card amount will then be automatically deducted as payment on your next order.

Please note:

  • If your gift card exceeds the total order amount, the remaining balance will automatically be credited to your Balmain.com account
  • If your order exceeds the value of the gift card, and you have existing store credit on your account, this will automatically be redeemed to cover the remaining balance
  • All remaining balances exceeding the value of your gift card or store credit must be paid by credit or debit card
  • You can check your balance and full details of each credit and debit that you have made by signing in, selecting My Account and then My Gift Cards

Once you have added a gift card to your account, only you can spend it. The balance will then be valid for 6 months. To find out about extending gift card validation dates, please email eboutique@balmain.fr or call +33 (0)1 47 20 78 55.

virtual gift card
  • A virtual gift card will be emailed to the recipient
  • A delivery notification will be emailed to you for your reference
  • The virtual gift card will arrive as soon as we have processed your order and taken payment.
returns
  • Gift cards cannot be returned or exchanged for a card refund
  • All returned items that were paid for with a gift card will be refunded as a store credit to your Balmain.com account for you to use against a future purchase
  • If you return an item paid by both gift card and credit card, you will be refunded on your credit card up to the amount of your initial card payment and the remaining amount will be refunded as store credit
  • To return an item that you have purchased with a gift card, see here

For more information, please see our Terms and Conditions. virtual gift card will arrive as soon as we have processed your order and taken payment.

  • products and imagee online
  • product availability
  • property, copyright & trademark

BALMAIN.COM declines every responsibility that, due to a particular configuration of a client’s computer or to malfunction, the colors of the products visualized on the web site could appear to be slightly different from the original.

Images on BALMAIN.COM belong to Pierre Balmain SAS and any unauthorized use of these images without the express written consent of Pierre Balmain SAS is forbidden.

For more information contact: eboutique@balmain.fr

Items featured on the web site reflect the actual availability of the item in color and size. The site is linked to the holdings of BALMAIN.COM including warehouse and Paris flagship.

Once the order is processed by the Orders Department BALMAIN.COM reserves the right to re-confirm the availability of the merchandise, verify the transaction’s validity and check the Client’s record with BALMAIN.COM. Clients will be informed if for any reason the item ordered is not available or if the order cannot be processed as per the Client’s request.

Items featured on the web site reflect the actual availability of the item in color and size. The site is linked to the holdings of BALMAIN.COM including warehouse and Paris flagship.

Once the order is processed by the Orders Department BALMAIN.COM reserves the right to re-confirm the availability of the merchandise, verify the transaction’s validity and check the Client’s record with BALMAIN.COM. Clients will be informed if for any reason the item ordered is not available or if the order cannot be processed as per the Client’s request.

Pierre Balmain is the owner of the web site BALMAIN.COM and its contents. This includes, but is not limited to, the documentation, images, characters, design, music, software, codes and format scripts. The material included in the web site BALMAIN.COM is protected by copyright.

Reproduction, modification, transmission, re-publication and/or re-distribution to third parties for commercial purposes are strictly prohibited without the express written consent from Pierre Balmain.

Pierre Balmain does not allow the use of the web site’s contents or the trademark for any other purpose than what is written above.

Pierre Balmain has made all necessary efforts to respect any intellectual rights of the pictures or the artworks listed on the website. If you see any infringement to an intellectual property right, please contact us immediately.